Frequently Asked Questions
HOW WILL I KNOW WHEN MY SHIPMENT IS GOING TO BE DELIVERED ?
Team Indilog Moving will assign a customer service representative, as your primary contact and he will be able to provide you with an update as to when your goods will arrive. The driver with your material will contact you within 24 hours prior to delivery.
CAN I MOVE MY CAR ?
Yes you can, the preferable mode of transport is co-loading it with the other cars in a car moving carrier. We would need copy of your car’s registration, valid insurance, identity proof, authorization letter for your car, emission certificate and 15 litre of fuel in your car for taking it to and from loading and unloading point.
WILL MY SHIPMENT BE ACCOMPANIED BY TEAM INDILOG MOVING REPRESENTATIVE ?
Yes, if required one of our professionals from the crew would escort your goods, till destination and assure a hassle free move.
DOES MY STUFF NEED INSURANCE ?
Our well experienced crew will pack and handle your articles professionally but while covering long distances, considering the bad roads or infrastructure in some areas, we cannot foresee if there can be a damage or not. So, insuring of the articles is a must.
ARE THERE ANY BASIC RATES FOR THE PACKING OF HOUSEHOLD GOODS AND PERSONAL EFFECTS ?
The rates are dependent on the volume of household goods, the mode of packing and the location, i.e. whether the site is within the city or outside the city.
WHAT IS THE NEED OF A PRE-MOVE SURVEY ?
Pre-Move Survey is needed to understand your needs and volume of the material which is moving and also to identify the valuable and delicate articles which need special attention. It is important to understand the complete logistics of the location from where the articles need to be moved.
WHAT IS THE DURATION OF THE INDILOG CONSULTANT FOR A PRE-MOVE SURVEY?
It is usually for 20 minutes FOR 1-2 BHK HOUSE, 30 minutes for 3 BHK house and 40-45 minutes for 4 BHK or Villa or less.
WHEN SHOULD TEAM INDILOG TO BE CONTACTED FOR A MOVE?
You should contact Team INDIOG at least 1 week prior to the move, to make us plan your move in a better way.
International Move Query
What kind of arrangements M/s Indilog have for shifting goods to International Locations?
Indilog have maintained separate staff to handle international bookings and transfers. We subscribe to international standards of packing, shifting, forwarding and delivery processes as per local conditions and environments of the deporting country and city. We have adequate arrangements with our foreign associates and agents in each country.
How to calculate the Volume in case of Air Shipments?
In case of Air shipment, the volume can be an estimate which is very different from normal. In this, airline consider actual weight or volumetric weight, whichever is higher and in maximum cases, the volumetric weight comes on the higher side and actual weight can be taken from waging machine. To calculate volumetric weight you just need to put your belonging in cartoons and need to measure the L*B*H In cms/5000= Kgs which will give the clear idea how much you need to move.
Plot No. 45, KH No.24/16, Raju Enclave, Kakrola, Delhi-110078
+91 95550 50557
+91 99105 29321